🙋 FAQs

Will I receive a physical copy of my purchased item?

No, all learning materials are in digital format. Upon purchase, you will receive lifetime access to the downloadable file.

What is the return or refund policy?

Due to the digital nature of our products, all items are non-returnable and non-refundable once the payment is processed. Please ensure that you are selecting the right products.

Where do I find my purchased digital file?

After you complete your payment, the page will provide you with a link to access the file. If you don’t see the link, please check your email. Please check your junk or spam folder too if you can't find it in your inbox. Sometimes there may be a delay of a few minutes after your purchase so please be patient while the file is on its way to your inbox.

What if I still don’t see the file in the email?

Don’t worry! Please contact us here and we will email you the link directly.

Why are all digital products stored on Google Drive?

All digital products are stored on Google Drive, ensuring constant real-time updates. Users are granted lifetime access to the file and all updates are provided at no extra cost.

Do I need a Google account to access the file?

No, you don’t need a Google account to access the file, but it is recommended that you have one so that the file is stored securely in your account.

I spot a mistake or typo with the content. How do I report it?

While we try our best to provide the most accurate information, mistakes happen sometimes. If you spot any mistake in the content, please don’t hesitate to contact us here. We will fix the issue as soon as possible. You will see the modified file in the Google Drive in real time.

I have suggestions for potential future contents. Can I offer my ideas?

Absolutely! We appreciate any ideas that help Japanese learners like you to achieve their goals. Feel free to contact us here and let us know what you think :)